IT and specifically communications represent some of your largest operating expenses. The good news is, there are several ways that you can reduce costs while actually expanding and streamlining your phone system’s capabilities.
CompCiti has partnered with ShoreTel, a leading provider of “brilliantly simple” VoIP and unified communications (UC) solutions to provide our clients with reliable and integrated communication systems. ShoreTel Connect, its award-winning UC system, simplifies the way your company operates, manages, scales, and secures phone systems – all while lowering IT operating costs. With ShoreTel Connect, you also have the choice between cloud-based and onsite service, depending on how your business operates.
Traditionally, phone systems revolve around wired landlines. Integrating cell phones was an afterthought – if they thought about it at all. But that’s not good enough in our new mobile world.
Using ShoreTel solutions, CompCiti can help you and your employees stay connected with a number of different communications features that embrace mobility. You won’t have to sacrifice cost or ease of use, either. ShoreTel ’s UC solutions are easy to use and inexpensive to operate. Plus, ShoreTel offers a number of advanced features including:
And, since it’s scalable for 5 to 5,000 people, you can take advantage of its features no matter how big your business, and have them grow right along with you.
In this Information Age, why can’t a phone be more than just a phone?
It can – and CompCiti can help set it up for you using ShoreTel ’s software integration systems. For example if you are using Salesforce, ShoreTel Connect will seamlessly integrate with the software. When a customer calls, the operator will automatically see:
Not only that, the operator can make his or her own notes during the phone call, updating the account and even flagging urgent matters for the Sales Team, the Tech Team, or some other department in your company. Each call is automatically logged into the system so you know when your customer called and for how long. You can also add calendar events and record the call for future use. The backend also features a full reporting system.
Integrate your phone system with other CRMs including:
…and others. Even if there isn’t an available application for your CRM, ShoreTel’s own “Easy Pop” is a universal CRM connector that will hook into just about any system.
Contact us to find out more about how CompCiti can get you communicating more efficiently with ShoreTel Connect’s affordable, scalable, and simple IP phone system. CompCiti will help your company stay connected and reduce communication costs.
