Lower Costs, More Mobility

VoIP phone systems provide organizations with more choice without the high phone bills

IT and specifically communications represent some of your largest operating expenses. The good news is, there are several ways that you can reduce costs while actually expanding and streamlining your phone system’s capabilities.

CompCiti can install ShoreTel VoIP more flexible, inexpensive phone and communications.CompCiti has partnered with ShoreTel, a leading provider of “brilliantly simple” VoIP and unified communications (UC) solutions to provide our clients with reliable and integrated communication systems. ShoreTel  Connect, its award-winning UC system, simplifies the way your company operates, manages, scales, and secures phone systems – all while lowering IT operating costs. With ShoreTel Connect, you also have the choice between cloud-based and onsite service, depending on how your business operates.

It’s All About Mobility…

Traditionally, phone systems revolve around wired landlines. Integrating cell phones was an afterthought – if they thought about it at all. But that’s not good enough in our new mobile world.

Using ShoreTel  solutions, CompCiti can help you and your employees stay connected with a number of different communications features that embrace mobility. You won’t have to sacrifice cost or ease of use, either. ShoreTel ’s UC solutions are easy to use and inexpensive to operate. Plus, ShoreTel  offers a number of advanced features including:

  • Integrated videoconferencing
  • Integrated instant messaging
  • Solutions for BYOD (Bring Your Own Device) mobile workplaces
  • Desktop sharing for online collaboration solutions to connect employees down the hall or around the world

And, since it’s scalable for 5 to 5,000 people, you can take advantage of its features no matter how big your business, and have them grow right along with you.

Go a Step Further – Integrate Your Phones with Your CRM Software

In this Information Age, why can’t a phone be more than just a phone?

It can – and CompCiti can help set it up for you using ShoreTel ’s software integration systems. For example if you are using Salesforce, ShoreTel Connect will seamlessly integrate with the software. When a customer calls, the operator will automatically see:

  • Who is calling
  • Recent account activity (e.g., recent purchases, which will give the operator an idea of what the call is about)
  • Past account activity for context
  • Past calls and actions

Not only that, the operator can make his or her own notes during the phone call, updating the account and even flagging urgent matters for the Sales Team, the Tech Team, or some other department in your company. Each call is automatically logged into the system so you know when your customer called and for how long. You can also add calendar events and record the call for future use. The backend also features a full reporting system.

Integrate your phone system with other CRMs including:

  • Zendesk
  • Microsoft Dynamics
  • NetSuite
  • Job Diva
  • Desk.com

…and others. Even if there isn’t an available application for your CRM, ShoreTel’s own “Easy Pop” is a universal CRM connector that will hook into just about any system.

Contact us to find out more about how CompCiti can get you communicating more efficiently with ShoreTel  Connect’s affordable, scalable, and simple IP phone system. CompCiti will help your company stay connected and reduce communication costs.

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